World Gym's primary measures of success are member satisfaction, low turnover, and high member referrals from existing members. World Gym's team has the knowledge and expertise to address intimidation factors and help members build confidence. Having the understanding and genuine concern for members, along with the knowledge and capabilities to address member issues, allows World Gym to take care of members' needs better than anyone in the area. Also, all team members have a clear understanding of what our mission is and what it means. This allows for a culture that thrives on customer satisfaction with training and nurturing of each individual employee. Creating a culture allows for an environment in which the mission statement is construed as a way of thinking, not just spotty rules that team members take or leave.
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